“Customers first” is the most common business mantra you will hear anywhere you go. But, what about the employees that make having customers possible?
Employees, though in many cases are considered dispensable, they are the most valuable resource. Business system has fallen into a self-reinforcing command loop construct as follows: Increase shareholder value at all costs without regard for the human factor.
“Unhappy employees cost companies billions of dollars each year in lost revenues, settlements and other damages. The loss of revenue can send even established companies into financial distress, with some even filing for bankruptcy. According to research conducted by Gallup, disengaged employees cost companies $450-to-$550 billion in lost productivity each year as a result of poor performance and high absenteeism.” Talking about absenteeism, how much are workers absent from work due to poor health resulting the same work they are employed to do? Can you imagine how the billions lost due to lost productivity are compounded by the billions lost due to the many workers’ poor occupational health?
Put your staff first, your customers second & your shareholders third ~Richard Branson
“When employees are put first, they feel a sense of ownership to the business. Such employees will always take the initiative to solve problems before they get worse. On the other hand, an unhappy employee will just move along and not care as an issue escalates. It is also common for dissatisfied employees to neglect to complete tasks or make mistakes. This leads to poor quality control standards, unsafe products and dangers to consumers. Cases of serious injury or death, caused by company negligence often results in hefty settlements being paid out to those affected.” Now think of the sick employees. Knowing what they endure is caused by the work environment they work in, and the neglect of the their employers, what would be their reaction, and how would this affect the production?
“Employees are the branches of the tree that makes a company grow. Research has found an economic link between employee satisfaction and company financial performance. Employees who genuinely like coming to work every day may have a positive impact on a company’s stock performance. A happy workplace culture does translate into better stock returns. Happy Employees = Happy Customers = Happy Shareholders.”
Take good care of your employees, and they’ll take good care of your customers, and the customers will come back. ~J.W. Marriott
Surely happy employees have a positive impact on the business, and when healthy, the impact lasts longer. Making employees happy is not by mere having employees’ perks, taking care of the employees health goes a long way into ensuring the happiness of the employees.
“Employees are the backbone of any organization. In order to remain strong in an industry, employees have to be kept happy. In fact, when an employee-focused policy is put in place, it is actually very common to see a corresponding increase in customer satisfaction. Happy employees are always willing to do more, they will go to great lengths to help the company grow. Charity begins at home. If you want to get the best out of your employees – Put them first.”
Now add the words “and healthy” after “happy” in the paragraph above and see how much sense this makes. Taking care of the employees in order to realise prevention of occupational health burden, and the billions in loses is what the OSH Conference 2018 is all about.
Taken (and modified) from Why you should put Employees, Not customers, First, by Brigette Hyacinth, Author of The Future of Leadership: Rise of Automation, Robotics and Artificial Intelligence.